Shipping policy
UK Orders
All standard UK orders are sent using Royal Mail Tracked 24.
Royal Mail Tracked 24 includes end-to-end tracking and has a next working day delivery aim after dispatch. This is a delivery aim rather than a guaranteed next-day service, and some locations may take longer.
UK shipping:
- Royal Mail Tracked 24
- Free UK shipping on orders over £59.99
- Shipping charges for orders below the free-shipping threshold are shown at checkout.
Once your order has been dispatched, tracking information will be provided where available.
Dispatch Times
We process and dispatch orders Monday to Friday, excluding Bank Holidays.
Orders placed before 4:00pm will usually be dispatched the same working day.
Orders placed after 4:00pm, at weekends or on Bank Holidays will normally be processed on the next working day.
We work hard to maintain same-day dispatch, but this cannot always be guaranteed. During particularly busy periods, product launches, promotions or circumstances outside our control, dispatch may take a little longer.
USA Shipping
Orders to the United States are sent using UPS tracked international shipping.
Our estimated delivery window for USA orders is 7–14 business days.
This is an estimate rather than a guaranteed delivery date. Customs clearance, carrier delays, weather and other circumstances outside our control can affect international delivery times.
USA Import Duties & Fees
Import duties, taxes, customs charges and/or carrier clearance fees may apply to orders entering the United States. These charges are not included in the shipping price paid to Wolf Supplements and are the responsibility of the recipient.
Our current UPS shipments are sent on a basis where the recipient may be responsible for applicable import charges. UPS advises that international shipments paid for without a UPS payment account default to the receiver paying applicable duties, taxes and fees.
If charges apply, UPS may contact the recipient directly to arrange payment before or during delivery.
Wolf Supplements does not control customs charges and cannot guarantee in advance whether a particular shipment will incur additional fees or what those fees will be.
Other International Orders
Where international delivery is available to your country, the available shipping options and prices will be displayed at checkout.
International orders may be subject to local import duties, taxes, customs charges or carrier fees when entering the destination country. Unless specifically stated otherwise at checkout, these charges are not included in the price paid to Wolf Supplements and are the responsibility of the recipient.
Customs procedures vary between countries and may occasionally cause delays outside our control.
Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow time for tracking information to update after the parcel has been handed to the carrier. It is normal for the first tracking scan not to appear immediately.
Incorrect or Incomplete Addresses
Please make sure your delivery address is complete and correct before placing your order.
If you notice an error, contact us as quickly as possible. We will always try to amend the address if the order has not yet been dispatched, but once a parcel has entered the carrier network we may not be able to change or redirect it.
If a parcel is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply before it can be sent again.
Delayed, Missing or Damaged Parcels
Occasionally parcels can be delayed while in the carrier network.
If your order appears to be significantly delayed, damaged in transit, or the tracking information indicates a problem, please contact us and we will investigate it with the relevant carrier.
If tracking shows a parcel as delivered but you cannot locate it, please first check any designated safe place, with other members of the household and with nearby neighbours before contacting us.
Please retain the parcel, packaging and contents if an order arrives damaged, as photographs may be required to raise a claim with the carrier.
Customs Delays or Refused International Deliveries
International customers are responsible for providing any information reasonably required by the carrier or customs authority to clear their shipment.
If a customer refuses to pay applicable import duties, taxes or clearance charges, or does not provide information required for customs clearance, the parcel may be returned to us or otherwise dealt with by the carrier.
Where a parcel is returned to Wolf Supplements, we will contact you once it has been received back and assess the appropriate refund or redelivery options. Any non-refundable shipping, customs or return-carriage costs incurred may be deducted where legally permitted.
Products Restricted by Destination
Rules governing supplements and other products can differ between countries.
We reserve the right to cancel and refund an international order if we become aware that we are unable to ship a product to the destination concerned.
Customers ordering internationally should also ensure that the products they purchase are permitted for personal import into their destination country.
Contact Us
If you have any questions about an order, delivery or tracking, please contact us through the Contact page on our website and include your order number so we can help as quickly as possible.